10th
Services Division
Strategic Plan 2008
Where
are we now? Doing great things for our community by
providing valued quality of life programs and services to enhance military
readiness
Where
do we want to be? Continuously rated by our
customers as a group of highly trained positive people who provide the right
thing, the right way at the right time.
Our
Core values
· Integrity first, Service
before self, Excellence in all that we do
· Treat people as you would
like to be treated
· Recognize great performance
· Create an environment that
fosters excellence through teamwork
· Create value for the
customer
· Be responsive and
progressive
·
What are the top three areas we need to improve on for better customer
service?
o Training
o Service
Delivery
o
Teamwork & Communication
·
Top three morale increasing issues?
o Recognition
o Work environment
o Resources
·
Top three aspects to being a good financial steward:
o
Have a plan
o
Involved in FWG
o
Accountability
·
Top three improvements to facilities
o Plan
o Continue to focus on self
help
o Appearance/Conditions of the
facility
· Top three improvements for
existing programs
o
More customer oriented
o
Stress and create greater value
o
Continue a strong marketing effort
·
Provide Quality Customer Service for the
o Improve service in all activities
for both internal and external customers
o Ensure all Services
employees attend the World Class Customer Service Course
o Provide quality, affordable
customer programs which will serve as the Air Force model.
o Ensure feedback systems are
in place to determine customer needs and satisfaction
·
Provide Financial Stewardship
o Provide our customers with
prompt and accurate financial statements—NLT 13th of each month
o Achieve USAFA NIAD Goals
o Drive overhead below 7% of
total revenue
o Brief Wing leadership on financial
status monthly
o Achieve APF support mandates
(100% for Cat A; 50% for Cat B)
o Provide flight chiefs with
great APF autonomy
·
Recruit and Retain a Skill Motivated Workforce
o Provide training and tools
necessary to assist employees in the successful completion of assigned
responsibilities
o Create an environment where
trained employees are empowered to perform in an accountable manner
o Increase recognition of
Services employees at all levels
o Reduce safety and health
issues in work areas
o Develop a civilian development
program
·
Improve Services Facilities and equipment throughout USAFA
o Develop on-the spot
maintenance and security checks
o Develop a self-help facility
improvement program
o Submit at least two projects
to the NAF Facilities Panel annually
o Develop a five year
equipment and facility plan for each services program
In
Summary:
2005: $5.39M (APF and NAF)
2006: $8.1M (APF and NAF)
2007: $0 – No project call
2008: $9.1M (APF and NAF)
2009: $2.0M (APF and NAF)
2010: $41M (APF and NAF)
Total:
$65.59M
In
detail:
2005:
Add
fitness center mezzanine $1.5M
Athletic
Field improvements $1.4M
Construct lodging business center $665K
Automatic
car wash $445K
Farish
sprinkler system $400K
CDC
HVAC replacement $280K
Repair
outdoor pool $250K
Repair
fitness center roof $185K
Repair
tennis courts $100K
Repair
community center patio $100K
Skills
HVAC repair $60K
Total: $5.39M
2006:
Lodging
renovation $2.8M
Renovate
Mitchell Hall $3.5M
Renovate
greens on Blue course $1.3M
Expand
RV Lot $500K
Total:
$8.1M
2007:
No
NAF Construction Call
2008:
New
Golf Clubhouse $6.6M
Renovate
Total: $9.1M
2009:
Mitchell
Hall Repairs
$1.0 M
Indoor
Riding Arena
$1.0 M
Total:
$ 2.0M
2010:
Farish
lodging renovation
$1.0M
Mitchell
Hall Renovation $40.0
Total:
$41.0M
Self-Help Projects FY 04-06
FY 04
O’Club lounge $25K vs. $110K
Milazzo sports bar $10K vs. $70K
ITT office $1K vs.
$10K
FY
05
Outdoor recreation facelift $5K vs.
$50K
Golf course shelters $5K vs.
$40K
Golf course pond $4K vs. $25K
Arts and Crafts Cabinets $1K vs. $5K
FY
06
Renovate
Renovate Package Store/Gift Shop $2K (Estimate)
Total $63K vs. $310K
|
10TH SVS CAPITAL
REQUIREMENTS |
||
|
FY06-10 |
||
|
|
||
|
10 SVS SQUADRON |
|
|
|
Servers (4) |
10,000 |
|
|
Computers (50) |
50,000 |
|
|
TOTAL
|
|
60,000 |
|
|
|
|
|
VEHICLE OPERATIONS |
|
|
|
4 WD Truck w/Tommy Lift |
35,000 |
|
|
Sport Utility Vehicle |
25,000 |
|
|
bus |
0 |
|
|
Truck, 4WD |
17,000 |
|
|
TOTAL
|
|
77,000 |
|
|
|
|
|
|
|
|
|
Bowling Pins |
6,000 |
|
|
Pin Seter Parts |
10,000 |
|
|
Update laser Bowling |
40,000 | |