 6. With just the click of a mouse, the system sends your comments, suggestions, complaints or compliments directly to the appropriate service provider manager for action. Fill out your phone number or e-mail address to have the manager contact you directly or respond anonymously - it's up to you. All you need is an Internet browser to access the ICE system from any computer, anytime, anyplace.
It's easy, too!
Just log on to http://ice.disa.mil/. Next, click on "Air Force CONUS." Then, click on U.S. Air Force Academy, where you'll find all Academy Services operations except Farish Recreation Area, which has its own site on this page.
Click on the service provider link to access the customer comment card and submit your comments. While at this site you may also click on the info icon to see service provider information such as hours of operation, phone numbers, upcoming events and links to their Web page, where you'll find even more information.
Managers will use the feedback to continuously review, improve and provide the highest quality service possible. The system automatically calculates the customer service rating each week and reports trend data as well. After the system has been operational for 90 days, customers will be able to see those ratings.
The Ice Card, being distributed base-wide:
| The U.S. Air Force Academy ICE Site is your opportunity to provide us with suggestions for improving our products and services or tell us where we are doing well.
We look forward to hearing about your experiences with 10th Services Squadron folks, facilities and services!
Turn this card over for Internet directions. |
U.S. Air Force Academy • 10th Services Squadron
Interactive Customer Evaluation
Open your Internet browser and type:
http://ice.disa.mil
Click “Air Force CONUS”
Click “U.S. Air Force Academy”
or “Farish Recreation Area”
Click service category
Click appropriate service provider
|
The appearance of product brand names and/or company names on this web page does not constitute endorsement by the U.S. government, Department of Defense or the Department of the Air Force. |
